Frequently Asked Questions

ExpertFlyer.com is an online service of Expert Travel Services, LLC. We are a privately held corporation registered in the State of New York. We have contracted directly with two GDS services to access airline information. We are not a booking engine or ticket broker and do not sell airline tickets. ExpertFlyer.com is designed to offer information about air travel to anyone who wants or needs access to the vast array of air travel information in an easy to use form that is otherwise not readily available.

Yes, some of it is and some of it isn't. But we believe that it is not all available in one place, with 24/7 access and in an easy to use, airline independent, graphic form. We also give you access to the information without having to go through the process of having to actually book a ticket, as may be the case with some booking sites. ExpertFlyer.com can be accessed from any computer with Internet access and does not require any specific software to be downloaded. You may also find that some information is not available on ExpertFlyer.com that may be available on a specific airline's web site.

We have no business ownership or personal affiliation with any of these sites. We provide the links on ExpertFlyer.com, which appear as a new window or tab, as a courtesy to our subscribers to help them with their travel planning.

Yes there is, and it can be accessed via a number of different addresses:

• http://www.expertflyer.com/mobile
• http://mobile.expertflyer.com
• http://m.expertflyer.com
• http://expertflyer.mobi

The same search tools that are available on the regular version of ExpertFlyer are available on the Mobile Edition. If you have any issues or questions about using it, please make sure to let us know via the Contact Us link on the bottom of every ExpertFlyer Mobile page.

As a security measure, ExpertFlyer.com will automatically log you off if you have no activity on the site after 45 minutes.

Since those features display their information in popup windows, make sure a pop blocker isn't running on your computer that could interfere with the ability of ExpertFlyer.com to display that information.

Click on My Saved Queries and click on the Edit button for the saved query you wish to edit in the left hand column. Change the parameters of the query and then click Save or Save and Search.

You would purchase the fare by either contacting the airline directly or going through a travel agent and asking for the specific Fare Basis or Fare Class. Remember to check the availability of the Fare Class in the Flight Availability tool to make sure that the fare you wish to purchase is indeed available.

Usually, it is because you see a fare class listed for a flight, but you cannot book it because it's not available on the routing you are flying.

For example, there may be a fare class available from A-B-C ('N' for example) but that fare class may not be bookable from B-C. It may show as available, but that's only to accommodate people flying A-B-C in that fare class. If you're just trying to go from B-C, it won't be bookable even though it shows as available.

Also, advance purchase requirements and other fare restrictions may be a factor. If N shows available, and that particular N fare has a 21 day advance purchase requirement, you won't be able to book if the dates you want to travel are outside that window.

The Fare Information and Flight Availability results are on separate screens on purpose. What you gain is the ability to see every fare and what you can do with it, not just the cheapest fare. Sometimes you may not want the cheapest fare as it can be to restrictive, non-refundable, or without the ability to change your itinerary without paying a penalty. Also sometimes the cheapest fares aren't upgradeable using miles or points on a given airline or cost more to upgrade in terms of miles and co-pay required then a more expensive fare. If the results were shown on the same screen then you wouldn't be able to view the in-depth level of information that ExpertFlyer has to offer.

Also, remember that the Fare Information tool shows you what the published fares are, regardless of the availability of the fare. So after you perform the Fare Information search you would then do a Flight Availability search to determine which flights have availability for the Booking Class (if no Booking Class is specified, use the first letter of the Fair Basis Code) of the Fare in question. Then you know which flights you can buy that specific fare on, as long as you satisfy the requirements of the Rules of the Fare.

Generally speaking, if you're just looking for the cheapest priced non-refundable ticket in coach, just go the airlines own website and let them tell you what it is. If you're looking for a more expensive ticket (i.e. one that's refundable) then you would use ExpertFlyer to figure out what the best fare is for you.

Presently, there are seat maps for about 80 different airlines that show what particular seats are occupied or vacant for a particular flight on a particular day. You can view the list of supported airlines here. This is not a generic seat configuration guide. This information comes from the airlines and not all airlines that participate make known the seat maps for all flights and/or classes of service.

All of the code lookup tools contain information that is accurate to the best of our knowledge. If a code is not listed on a lookup page it does not mean ExperFlyer.com doesn't support it. If you know a specific airline, airport, or fare class code to be valid please go ahead and use it in your query and then please e-mail customer service with the information so that we may correct our lookup pages.

You may see available hidden Award and Upgrade classes by using our Award & Upgrade Availability tool. You can view the list of the award and upgrade classes we support by clicking here.

You can view the list of airlines by clicking here. Please note, this is just the list of airline we support the special award and upgrade classes for, we support searching for regular availablity classes and fares for over 400 airlines.

To view Routing Rules for a fare, click on "View Routing" next to the fare listing.

Sometimes seats are blocked for airport assignment at the day of the flight. On our map they will show as occupied when it's really just held for the gate agent. On certain routes an airline will hold one or two seats for airport assignments.

Sometimes seats aren't assigned for all ticketed passengers ahead of time. A seat map should never be used as an indicator of fare/ticket availability.

The Purchasing City tells the system from where you plan on purchasing your ticket. This is important because sometimes airlines can make different fares available for a given flight depending on where the ticket is being purchased.

If a city pair has no non-stops or direct flights on the date(s) selected, then any connecting flights will be shown.

The YY airline is a generic term meaning that the fare is a generic IATA fare. IATA is the International Air Transport Association and posts fares into the reservation systems that airlines have the option of using or not. Click on View Rules to view the details of the fare and remember to contact your airline to find out if they offer the fare.

We have a proprietary algorithm that increases the polling frequency as the departure date and time approaches.

To retrieve the fares, just enter the same three-letter airport code for both the Departing Airport (your first point of departure) and the Arriving Airport in the Fare Information entry screen. Also, you may specify the airline in the alliance from whom you want to purchase the ticket using the Airline Code box. Up to three airlines may be specified and they can be from different alliances. In addition to displaying the fare, we provide all published routing and purchasing rules and restrictions.

Log in to ExpertFlyer.com with your existing account and follow the reactivation instructions. Your subscription will then be reactivated and set to renew on the next billing period.

An account becomes locked out when a wrong password is used to try to login too many times. To unlock your account, or if you forgot your password, please send an e-mail to .

Any membership plan change will take effect when the current one expires, at the end of your current monthly or yearly billing cycle. Logon to ExpertFlyer.com and click on My Account to see when your current billing cycle ends.

When you redeem a coupon on ExpertFlyer.com, its discount will be applied to the first billing cycle of your service, either your first month, or your first year. Subsequent billing cycles will be billed at the standard rates.

Log in to ExpertFlyer.com and click on "My Account" from the left side menu bar. Then, click the Subscription tab and set the Type to "No Renewal" and then click Save. Now your subscription will not renew at the end of your 5 day free trial. Please note, if you do not do this, and you are charged at the end of your 5 day free trial, there will be no refunds. Please see our 5-Day Free Trial and Refund Policy for more details.

Log in to ExpertFlyer.com and click on "My Account" from the left side menu bar. Then, click the Subscription tab and set the Type to "No Renewal" and then click Save. Now your subscription will not renew at the end of your current billing period.